What is CCW?
Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we introduced our new look as Customer Contact Week.
Check out these speakers from 2018 & stay tuned for the 2019 speaker announcements!
Future Leaders Lab
In partnership with Salesforce. An open forum to help you gain the skills to take your next career step
VP-level & above club to help you move beyond tactical case studies and into strategic discussion
Sessions focused on proven case study approaches to delivering world-class service
Interactive Discussion Groups
New & improved! Pre-selected small group discussions on topics that matter to you most
CCW's newest initiative: a group meet-up designed for women in the industry, by women
Tech & Innovation Day
Powered by CCW Digital, join fireside chats on automation, analytics, AI partners, and more
5 O'Clock Somewhere
Happy Hour starts early at CCW, so grab a drink & network in between sessions
Exclusive Site Tours
Experience Lyft, Johnston & Murphy, Vanderbilt University Medical Center & more
…and Unforgettable Moments!
Showcase Your Solution
See and be seen at the largest customer contact event series in the world.
Find out how exhibiting at CCW will provide you with the opportunity you need to meet prospects & grow your customer base.
Updates From #CCWNASHVILLE19