What is CCW?

Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week.

Read our brand story


Daniel Spar

Associate Director, Customer Care

Eyal Grayesvksy

CEO and Co-Founder

Fidel Ligsay

Vice President, Contact Centers
Health Net Federal Services (subsidiary of Centene Organization)

Gene Lunger

Executive Vice President, Retail Operations
Ashley HomeStore

Jim Platzer

Motivational Speaker and Blind Pilot
Leader Dogs for the Blind

Calvin St. Juste

Executive Director

Kathleen Attinello

SVP Global Customer Service
Dun & Bradstreet

Sara White

Chief Information Officer
NOLA 311

Kelly Callahan Cruise

President and CEO
United Way Association of South Carolina

Jim Thomsen

VP Customer Care

Mickey Kinder

Vice President of Operations
Financial Center Federal Credit Union

Roger Lee

Principal Evangelist, Customer Experience Management Growth Initiatives

Mikko Ollila

Senior Director of Business Management

Radha Penekelapati

Global Head of Vendor Operations

Ryan Leslie

Grammy Nominated Singer, Songwriter, Rapper and Entrepreneur
Founder and CEO of SuperPhone

Terry Jones

Founder, Travelocity.com | Founding Chairman, Kayak.com | Chairman, WayBlazer.com

Michelle Chiu

Senior Director, Customer Experience
Blue Apron

Judy Bloch

Vice President, Customer Experience

Dawn Bradney

Vice President of Customer Support and Audit
Macro Helix (a division within McKesson)

Kevin Chasney

Assistant Vice President
Alpine Bank of Colorado

Ezra Easley

Regional Director
Health Net Federal Services

Belinda Field

Associate Vice President



Future Leaders Lab

Future Leaders Lab

Certification program to help you gain the competencies you require to take your next career step

Executive Club

Executive Club

VP-level & above club to help you move beyond tactical case studies and into strategic discussion

Interactive Workshops

Efficient/Intelligent Workforce

Topics ranging from workforce optimization and best-in-class agent tools to assisted service and technology to support agents

Future Strategy/Technology

Future Strategy/Technology

Next generation tools and technologies to push your contact center into an auto channel reality

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CCW brings the entire customer contact community under one roof. Spend a week with your community learning, networking and having fun through lunch and Learns, cocktail receptions, and our expo hall meet-ups.



Interactive Discussion Groups with small groups of 20 on the most pressing industry topics

Lunch & Learns

Lunch & Learns

Continue your learning over lunch as we bring like-minded peers together for meaningful conversations

Annual Cocktail Reception

Annual Cocktail Reception

Continue your networking and make the business connections you need to take your business further

Lunch & Learns

Site Tours

Experience all that New Orleans has to offer, from customer contact centers to innovation hubs helping you to rethink customer experience

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…and Unforgettable!

It’s not just about learning, CCW is also about creating unforgettable memories.
Take in the entire CCW experience and make it unforgettable.

Showcase Your Solution

See and be seen at the largest customer contact event series in the world.
Find out how exhibiting at CCW will provide you with the opportunity you need to meet prospects & grow your customer base.

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Big Ideas Happening in the Big Easy


Thanks for stopping by! We're working on CCW Winter 2018.. In the meantime. Visit our flagship event coming up this June in Las Vegas

Sponsors & Exhibitors
Media Partners

Thanks for stopping by! We're working on CCW Winter 2018.. In the meantime. Visit our flagship event coming up this June in Las Vegas