What is CCW?

Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we introduced our new look as Customer Contact Week.

Read our brand story

Inspirational Speakers

Kelly Steele

Vice President, Customer Experience
Freddie Mac

Jared Benesh

Executive Director of Contact Center Technology / Product Strategy
Quicken Loans

Heidi Munc

AVP, User Experience

Kendal Jolly

Managing Director, Culture and Brand Awareness
Toll Brothers

Donna Drehmann

Director of Customer Experience & Training

Lisa E. Griffin

VP Patient Access
Vanderbilt University Medical Center

Jake Petersen

VP, Customer Experience

Kris Crichton

VP Sales and Account Management,

Educational Formats

Future Leaders Lab

Future Leaders Lab

In partnership with Salesforce. An open forum to help you gain the skills to take your next career step

Executive Club

Executive Club

VP-level & above club to help you move beyond tactical case studies and into strategic discussion

Interactive Workshops


Sessions focused on proven case study approaches to delivering world-class service

Future Strategy/Technology

Interactive Discussion Groups

New & improved! Pre-selected small group discussions on topics that matter to you most

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Community-Oriented Experiences



CCW's newest initiative: a group meet-up designed for women in the industry, by women

Lunch & Learns

Tech & Innovation Day

Powered by CCW Digital, join fireside chats on automation, analytics, AI partners, and more

Annual Cocktail Reception

5 O'Clock Somewhere 

Happy Hour starts early at CCW, so grab a drink & network in between sessions

Lunch & Learns

Exclusive Site Tours

Experience Lyft, Johnston & Murphy, Vanderbilt University Medical Center & more

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…and Unforgettable Moments!

Showcase Your Solution

See and be seen at the largest customer contact event series in the world.
Find out how exhibiting at CCW will provide you with the opportunity you need to meet prospects & grow your customer base.

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Updates From #CCWNASHVILLE19

Sponsors & Exhibitors
Media Partners