Discount Code: Receive 20% off conference registration using your custom discount code: 18CCW_8X8
About 8x8, Inc.
8x8, Inc. . is the trusted provider of secure and reliable cloud-based unified communications and virtual contact center solutions to more than 40,000 businesses operating in over 40 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and web conferencing. 8x8 software integrates with leading ERP, CRM, HCM and other third-party application suites, such as Salesforce, NetSuite and Zendesk, to provide organizations with a completely integrated business communications and collaboration experience. Visit www.8x8.com.
Are you excited? CCW is back and thrilled to share a sneak peek of what you can expect this June. Some of the top highlights include:
- Gamechanger Keynote: Peter Guber, Chairman & CEO, Mandalay Entertainment Group
- Keynotes from the Disney Institute, MGM Resorts, Safelite Group and more!
- New "Chief Fun Officer"
- CCW Bookstore
- A newly designed awards gala 2.0
Complete the form below and download the sneak peek for 2017 or request a copy via email
16th Annual Call Center Week Post Show Executive Report
Executive Report on Performance: Metrics, Agents & Operations
To truly understand the strategies, initiatives, and technologies businesses will implement in their effort to improve contact center performance, we need an explicit understanding of their priorities. We need to know how much better today’s contact centers want to become in achieving a myriad of business-centric and customer-centric outcomes.
Next-Generation Customer Engagement: It’s About Connections
In this age of customer centricity, we constantly hear talk about the need for a personalized, integrated, consistent, omni-channel and journey-driven customer experience.
Executive Report on Contact Center Technology
Front-line employees may be the face of the business, but it is technology that enables them to present that face to customers. It is technology that helps them successfully engage.