What is Customer Contact Week?
Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we introduced our new look as Customer Contact Week.
Our "Since 1999" Keynote
Jenn Lim
CEO & Chief Happiness Officer
Delivering Happiness
Jenn is the CEO and Chief Happiness Officer of Delivering Happiness, a company she and Tony Hsieh (CEO of Zappos.com) co-founded to inspire science-based happiness, passion and purpose at work, home and everyday life. In Jenn’s words: “A CHO is doing what any CEO does in an organization — putting the people/resources/financing in place to create a sustainable company. The difference between a CEO and a CHO is that a CHO is doing it through the lens of happiness as a business model.”
Starting long before Delivering Happiness was a gleam in anyone’s eye, Jenn was a consultant at Zappos. She created the Zappos Culture Book, a symbol of how companies can use happiness as a business model to increase productivity and profitability. In 2019, along with CCW, Zappos will be celebrating 20 years of pioneering modern customer experience.
Inspirational Speakers
Donna Drehmann
Director of Customer Experience & Training
Postmates
Heidi Munc
AVP, User Experience
Nationwide
Kelly Steele
VP Customer Experience
Freddie Mac
Lisa E. Griffin
VP Patient Access
Vanderbilt University Medical Center
Kendal Jolly
Managing Director, Culture and Brand Awareness
Toll Brothers
Jared Benesh
Executive Director of Contact Center Technology / Product Strategy
Quicken Loans
Kris Crichton
VP Sales and Account Management,
Equifax
Jake Petersen
SVP, Operations
MoviePass
Educational Formats
Future Leaders Lab
In partnership with Salesforce. An open forum to help you gain the skills to take your next career step
Executive Club
VP-level & above club to help you move beyond tactical case studies and into strategic discussion
People/Process/Technology
Sessions focused on proven case study approaches to delivering world-class service
Interactive Discussion Groups
New & improved! Pre-selected small group discussions on topics that matter to you most
Community-Oriented Experiences
CCWomen
CCW's newest initiative: a group meet-up designed for women in the industry, by women
Tech & Innovation Day
Powered by CCW Digital, join fireside chats on automation, analytics, AI partners, and more
5 O'Clock Somewhere
Happy Hour starts early at CCW, so grab a drink & network in between sessions
Exclusive Site Tours
Experience Lyft, Johnston & Murphy, Vanderbilt University Medical Center & more
…and Unforgettable Moments!
Showcase Your Solution
See and be seen at the largest customer contact event series in the world.
Find out how exhibiting at CCW will provide you with the opportunity you need to meet prospects & grow your customer base.
Updates From #CCWNASHVILLE19
