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    Customer Contact Week Austin

    January 23rd - 25th, 2024
    Renaissance Austin

    EXPAND THE BOUNDS OF CUSTOMER CONTACT

    Elevate Your CX Strategy at the World's #1 Customer Contact Event Series

    Join world-class customer contact and CX leaders at the must-attend global event, Customer Contact Week (CCW) 2024, in Austin from January 23-25, 2024. Get ready to elevate your customer strategy with cutting-edge content, expert insights, and innovative solutions. 


    Connecting CX Industry Leaders for over a Quarter Century

    Customer Contact Week is a premier platform for groundbreaking solutions, innovative ideas, and best practices essential for contact center and CX executives.

     

    The CCW Expo is Your Gateway to Customer Contact Innovation

    Immerse yourself in cutting-edge customer contact strategies, forge meaningful connections with top industry professionals, and embark on a journey to discover the future of customer experience. Don't wait! Register now and prepare to be inspired by the unparalleled opportunities at the world's largest customer contact expo.

    FEATURED SPEAKERS

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    SR
    Sangeetha Rai
    VP, Customer Success
    Northwestern Mutual
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    KS
    Kevin Sloan
    EVP, Branch Network Executive
    KeyBank
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    AM
    Alex Misiaszek
    SVP, Experience Design Director - NLU & Emerging Experiences
    Truist
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    CR
    Chris Russell
    Workforce Development Officer
    U.S. Army Corps of Engineers
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    SA
    Stacy Armijo
    Chief Experience Officer
    Amplify Credit Union
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    VM
    Vince Mavente
    Corp. Director Contact Centers
    HFE
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    SB
    Stacy Blakley
    Director, Customer Success & Global Transformation
    Baxter
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    BS
    Benny Serna
    Executive Vice President, Call Center Operations
    DHR Health
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    JG
    Jennifer Garrett Neal
    VP, Customer Experience & Correspondence Strategy
    GM Financial
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    KK
    Klayton Kopecky
    Senior Director, Global Support
    LinkedIn
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    DS
    Dale Sturgill
    VP of Contact Center Strategy
    Memorial Hermann Health System
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    JH
    Jerry Howe
    VP of Global Marketplace Support
    Turo
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    DQ
    Dee Quilliams
    Vice President, Member Services
    ParkMobile
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    MM
    Mathew Makay
    Senior Director, Workforce Management & Support
    Carbon Health
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    AB
    Aparna Bavle
    Leadership Coach and Financial Services Consultant
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    CC
    Chris Carlin
    Director, Customer Care
    Collectors
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    KO
    Kristal Offutt
    Director, Member Experience
    XP Health

    TOP PROGRAM THEMES

    CUSTOMER EXPERIENCE & ENGAGEMENT

    Explore the latest trends and best practices in customer experience (CX) and engagement. Learn how to create personalized, seamless, memorable experiences across various touchpoints, leveraging journey mapping, design thinking, and other innovative strategies.

    DIGITAL TRANSFORMATION & INNOVATION

    Discover the latest strategies, tools, and technologies to drive successful digital transformation initiatives in customer contact centers. Learn how to stay ahead of the curve and leverage innovation to enhance customer experiences and optimize operations.

    GENERATIVE AI AND EMERGING TECHNOLOGIES

    Artificial intelligence has taken the world by storm and will not be slowing down anytime soon. We will feature a variety of sessions centered on generative AI and other emerging technologies in the customer contact space today.

    INTERESTED IN SPONSORING?

    10622.017|Sponsorship enquiry|IUSV_10622.017 - A.E02H2

    There are a limited number of spots available in the expo hall. Contact us today to learn more about CCW and to discuss the available sponsorship opportunities. 


    Please fill out the form below for more information!

    <div style="text-align: center; font-size:22px;"> <span style="font-family: 'Montserrat', sans-serif;">Form submitted. Someone will contact you shortly. Thank you!</span> </div>

    Ready to Join Us? Register Now!

    Let's Get Social

    Stay up-to-date and engage with Customer Contact Week on Social Media!


    SEE YOU IN

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