January 30th - February 1st, 2023 Grand Hyatt San Antonio River Walk
Join us at Customer Contact Week 2023
Customer Contact Week, the world's #1 customer contact event series, is making it's debut in San Antonio, January 30 - February 1, 2023. Join us for cutting-edge content from top executives and business leaders in the customer contact and CX industry.
President & CEO
Emmitt Smith Enterprises
THE FUTURE OF WORK
From business continuity planning to manage a distributed workforce and reimagining recruiting and onboarding, the HR responsibilities for customer contact executives have never been more critical. We’ll review how leading brands build agile teams and equip them with tools to provide world-class customer service.
NEXT GENERATION AUTOMATION & DIGITAL TRANSFORMATION
As speed and efficiency dominate the contact center executives’ scorecard, AI-powered operational agility remains a top priority.
EFFORTLESS CUSTOMER EXPERIENCES
Change, we’re constantly reminded, is the only constant. The accelerated adoption of customer behaviors and expectations that were already percolating, such as the digitization of service delivery, has profoundly impacted customer service delivery.