January 22-25, 2018
New Orleans

Advisory Council

Advisory Board

Bob Azman
VP Traveler Services, Americas and Global
Carlson Wagonlit Travel
Colleen Beers
Senior Vice President of Operations
Alorica
Jeanne Bliss
President
Customer Bliss
Bottoms, Kevin
Global Vice President, Business Development
Telus International
Cheryl, China
Head of Contact Center Escalation Teams
Citizens Bank
Al Cook
Product Director and Head of Contact Center Business
Twilio
Jennifer Hanson
Senior Director, Guest Services & GiftCard Operations
Target.com
Ted Hunting
Vice President, Marketing
Genesys
Mary Beth Jenkins
Chief Operating Officer
UPMC Health Plan and UPMC WorkPartners
Heather Magaha
SVP National Client Service Manager
Wells Fargo Bank, NA
Troy Mills
Chief Academic Officer
CCW University
Docia Myer
Founder & CEO
Jas & Jo, LLC
Sarah Patterson
SVP, Service Cloud Product Marketing
Salesforce
Becky Ploeger
VP of Customer Care
PetSmart
John Pompei2
Head of Player Experience Operations
Electronic Arts
Steve Prodger
Senior Vice President, Customer Experience & Innovation
SmartAction
Janet Solomon
SVP, Head of Client Contact Center and Contact Center Operations
SunTrust