Live Chat Software
January 15 - 18, 2019
JW Marriott, Nashville, TN

Day 1: Tuesday, January 15, 2019

Site Tour Experience Day

8:30 am - 9:00 am Check-In

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Lisa E. Griffin

VP Patient Access
Vanderbilt University Medical Center

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Jason Mathisen

Director of Care Connections
Vanderbilt University Medical Center

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Ryzell McKinney

Director, Access Technology
Vanderbilt University Medical Center

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Elizabeth Nix

Assistant Director Service Quality
Vanderbilt University Medical Center

11:00 am - 11:30 am Transportation Time

1:30 pm - 2:00 pm Transportation Time

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Donna Drehmann

Director of Customer Experience & Training
Postmates

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Leigh Roach

Customer Service Manager
Johnston & Murphy

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Jason Dasal

VP of Marketing
Johnston & Murphy

4:00 pm - 4:00 pm Airport Drop and Return to Hotel