Augment Customer Experience Tying Technology to Business Strategy

There is an ocean worth of customer contact technologies available to you. In the modern tech transformation landscape, the urge is always to add on another fancy feature or offer an additional channel in the hopes of improving customer experience. But are your technology upgrades tied to tangible metrics and real business impact? 

Check out these sessions at Customer Contact Week | NOLA for deeper insight into connecting technology investment with tangible business outcomes.

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