January 22-25, 2019
New Orleans

Get ready...

Big Ideas Landing Page

This January 22-25, 2018, Customer Contact Week, the world's largest customer contact event series, is bringing BIG IDEAS to the Big Easy. 

Join the discussion on IoT, Augmented Reality, Artificial Intelligence, Bots and Robotics and learn how to use these technologies to your advantage.

What are the Top 10 ideas that are being discussed?

  1. Artificial Intelligence in Customer Communication
  2. Finding the Balance between Bots and Humans
  3. Facebook and AI
  4. Self Service Efficiencies, 
  5. Customer Interaction Automation
  6. Building Digital Relationships
  7. Customer Experience Transformation
  8. How to Disrupt Yourself
  9. Investing in your Digital Footprint
  10. Contact Center Technology

More topics can be found in the agenda. 

500x90 Who are the experts

Some of the experts from our speaker faculty include:

  • Terry Jones, Founder, Travelocity.com; Founding Chairman, Kayak.com
  • Robert Herjavec, CEO & Co-Founder of Herjavec Group; Dynamic Investor & Leading Shark on ABC's"Shark Tank"
  • Kathleen Attinello, SVP Global Customer Service, Dun & Bradstreet
  • Kelly Cruise, President and CEO, United Way Association of South Carolina
  • Calvin St. Juste, Executive Director, Comcast 
  • Radha Penekelapati, Global Head of Vendor Operations, YouTube
  • Ryan Leslie, Founder and CEO, SuperPhone, Grammy Nominated Singer, Songwriter, Rapper and Entrepreneur
  • Daniella Peting, Social Media Manager, North America and Global Co-Lead, Social Media Center of Excellence Motorola Solutions, Inc
  • Christopher A. Hieb, Managing Director, Signal Hill 
  • Gene Lunger, EVP Retail Operations, Ashley HomeStore

For the full list of speakers, download our agenda. 

Big Easy Landing Page

As we return to New Orleans for a second year, we have exciting site tours lined up! 

Site tours NOLA

For more information, download the full agenda below!

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