Calvin St. Juste

Executive Director
Comcast
Calvin St. Juste is the Executive Director of Digital Care Strategy and Customer Operations for Comcast. His Digital Care team is bi-coastal, bi-lingual and operates 24/7, 365 days a year to assist XFINITY customers who are more comfortable communicating with a hashtag than a dial tone. In his role, Calvin leads social customer care operations and strategies across social media channels and online community management. Calvin’s focus is on building a world-class digital care/social media division with a focus on providing an effortless customer experience across various engagement channels. He is a change leader and offers a richness of cross-industry expertise, both domestically and abroad. His experience spans several industries including financial markets, telemedicine, central banking, and the government sector. Calvin has won a number of customer service awards, and for a number of years, has been a judge for the Stevie Awards, the world's premier business awards honoring the achievements and positive contributions of organizations and working professionals worldwide. Prior to joining Comcast, Calvin led the nation's largest digital operation in Teleneurology and was the head of Capital One’s Mid-Atlantic Customer Advocacy department which included Regulatory and Social Media teams as well as an Office of the President. Calvin earned an undergraduate degree in Management Information Systems from Goldey-Beacom College in Wilmington, DE, and a master’s degree from the Stevens Institute of Technology in New Jersey. I am Six Sigma Black Belt-certified and also received management certificates from the University of Cambridge in the U.K. and the Wharton School at University of Pennsylvania.


4:05 PM

Comcast’s recent reorganization combined the customer experience and customer teams with technology and products to deliver superior end to end effortless experience. Find out how Calvin is leading the social strategy to: engage socially across Facebook. Twitter, Instagram and YouTube, communicate in do-it-yourself forums like Reddit and drive conversations in platform communities including Next Door. Every decision at Comcast is made with the customer in mind; the customer even has a seat at the C-Suite table.