CCW Fall Executive Report

What are customers demanding? Better interactions – throughout the journey. They expect the business to provide fast, effortless, accurate resolutions on the very first contact, regardless of channel.

How are businesses meeting those demands? Which initiatives are they prioritizing? Are they increasing their budgets? Are they embracing any customer experience “trends” and “hot topics”?

Driven by exclusive research, analyst commentary and real-life case studies, the CCW Fall Executive Report answers those questions – and more.

Here’s what to expect:

  • An exclusive Heat Map revealing whether organizations are really committed to “trends” like frictionlessness, personalization, journey-mapping, mobile, social, analytics and more.
  • A ranking of the top customer experience priorities.
  • How budgets are changing for technology, training and outsourcing.
  • What omnichannel really means for customer management leaders.
  • Details on how CX teams plan to leverage artificial intelligence.