Dawn Bradney

Vice President of Customer Support and Audit
Macro Helix (a division within McKesson)
Dawn Bradney is the VP of Customer Support and Audit for Macro Helix. Macro Helix, a division within McKesson, is a leading provider of innovative 340B management software focused on helping customers improve financial performance, increase operating efficiencies and maintain regulatory compliance. McKesson is the oldest and largest health care company in the nation, serving more than 50% of U.S. hospitals and 20% of physicians. They deliver one-third of all medications used daily in North America with operations in more than 16 countries. Dawn joined McKesson in September 2015 after leading support escalations teams for Microsoft and product development teams for Texas Instruments. Her focus since joining McKesson has been on leading the strategic direction and execution of an exceptional customer experience. Feedback from her customers is the driving force for the transformation she is currently leading and the changes being implemented. Dawn lives in Texas with her husband Josh. She holds a Bachelors in Business/Computer Information Systems from Texas State and a MBA from Baylor University.


8:15 AM VOC… Listening to your Customers to Drive your Experience

Checking the box in a feedback survey adds no value if you don’t execute on it. In this
interactive workshop, discover how to drive and prioritize change utilizing your VOC data.
·· Design the functions of the teams you need to create in order to execute the customer
journey
·· Take a proactive approach to the changes that you’re executing to improve the
customer experience
·· Create a customer advisory board to execute change based on VOC