2017 CCW Winter: Post Show Report

2017 CCW Winter: Post Show Report

For the more than 500 customer management executives who attended CCW Winter in New Orleans in 2017 one question was top-of-mind: what does it mean to “humanize the customer experience”? The simplest, most obvious answer is that organizations need to emphasize meaningfully connecting with customers. They must personalize engagement experiences based on the specific customers with whom they are acting. They must tailor processes based on the specific issues they are handling.

Check out what went down at CCW in New Orleans, then join us for CCW NOLA, January 22-25!

For an emailed copy of the Post Show Report, email us at enquiry@iqpc.com.


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