Live Chat Software

Additional Resources

Chatbots: Everything You Need to Know

Chatbots: Everything You Need to Know

In this whitepaper, we will be covering everything you need to know about chatbots to help you determine if chatbots are right for you. These key topics of discussion include: 

  • Embracing a digital friendly future
  • Using data to improve CX through personalization
  • Chatbots and Customer Engagement
  • Millennial Expectations from Chatbots Experiences
  • Top Tips for Chatbot Integration into Existing Customer Contact
  • Sourcing Chatbot Solutions
  • Key Metrics in A.I. Technology that Matter to the C-Suite

Some of the key thought leaders that are featured are:

  • Matt Swanson, CEO, Augment Solutions
  • Christopher Keenan, Head, Worldwide Medical Contact & Insights, Bristol-Myers Squibb
  • Michael Klein, Director of Industry Strategy and Marketing, Retail, Travel and CPG, Adobe Systems
  • Shep Hyken, Chief Amazement Officer, Shepard Productions
  • Gadhi Shamia, COO, Talkdesk
  • and more!

 

The Importance of Speed & Efficiency

The Importance of Speed & Efficiency

Customers expect communication on the channel of their choice on their own time. The role of speed is critical to prove to the customers that you care. Gone are the days of 24-hour responses. Modern technology has set an expectation of near instantaneous service. Customers crave quick resolutions, so speed & efficiency will prove to be the experience differentiator in customer service. We spoke with several experts to get their take on the importance of speed & efficiency in the industry.

If you would like a copy of this whitepaper to be sent to you directly, e-mail us at enquiry@iqpc.com.