Carlson Wagonlit Travel Presentation: Transforming CX Globally

Carlson Wagonlit Travel Presentation: Transforming CX Globally

What are CX strategies and why do they matter? Why do customers leave? Bob Azman, the V.P. of Traveler Services Americas and Global at Carlson Wagonlit Travel outlines the 4 steps in developing a CX strategy that will help retain customers and improve the overall customer experience.

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