Effort Reduction Execution - Create Purposeful and Predictive Customer Experiences

Effort Reduction Execution - Create Purposeful and Predictive Customer Experiences

1.      Matt Dixon, Group Leader of CEB and author of The Effortless Experience: Conquering the New Battleground for Customer Loyalty presents “Effort Reduction Execution – Create Purposeful and Predictive Customer Experiences.

Find out why the truest test of loyalty is when something goes wrong! 

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