Presentation: Chewy on Delivering a "WOW" Experience
Kelli Durkin, VP Customer Service at Chewy.com led a keynote session at CCW Vegas on how to deliver a "WOW" experience to your customers. This is a very brief overview of the session with the key points Kelli discussed. For more in depth powerpoints, view the others in our resource center from executives at Intuit, College Hunks Hauling Junk & Moving, and HealthCare Partners.
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