Kelli Durkin, VP Customer Service at Chewy.com led a keynote session at CCW Vegas on how to deliver a "WOW" experience to your customers. This is a very brief overview of the session with the key points Kelli discussed. For more in depth powerpoints, view the others in our resource center from executives at Intuit, College Hunks Hauling Junk & Moving, and HealthCare Partners.
In this presentation, Fiona Blakesley, Director of Customer Success Transformation, ProConnect Group at Intuit covered future proofing the workforce. She discussed how to understand the changing dynamics of the workforce, understanding the gig worker, creating a 3-5 year talent strategy and much more.
In this presentation, Nick Friedman, President & Co-Founder, of College Hunks Hauling Junk & Moving discussed how to give your customers a good experience, creating an enthusiastic team environment, and bringing their core values to life.
Thomas Dalton, Director, Quality Contact Center and Mauricio Ortiz, Manager, Quality Contact Center at HealthCare Partners led this session during CCW University on the millennial workforce. They discussed what makes a great leader, understanding leadership vs. management and employee engagement.