Reengineer Experiences Based on Customer Feedback
One of the most important elements driving speed and efficiency is hearing your customer and meeting them where they prefer. This is accomplished through a value chain of activities, from implementing VOC programs to embracing Design Thinking methods to designing experiences that align with customer preferences. Through a combination of research and analytics paired with experience design, the resulting differentiated customer experience will set you apart from the rest.
Check out these sessions at Customer Contact Week | NOLA for better insight into just how to better understand and listen to your customers while reengineering experiences that resonate.
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