The Importance of Speed & Efficiency
Customers expect communication on the channel of their choice on their own time. The role of speed is critical to prove to the customers that you care. Gone are the days of 24-hour responses. Modern technology has set an expectation of near instantaneous service. Customers crave quick resolutions, so speed & efficiency will prove to be the experience differentiator in customer service. We spoke with several experts ahead of Customer Contact Week this January 22-25 in New Orleans to get their take on the importance of speed & efficiency in the industry.
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