Exclusive Q&A: Meet Our Speakers

CCW NOLA Speakers Q&A

Customer Contact Week gathers leaders that span the customer journey, from marketing to operations to customer care. We talked with three leaders speaking at CCW NOLA this January 22-25 to discuss some of the keys to delivering great customer experience, challenges on the journey, and their personal meaning of world-class service with speed and efficiency. The speakers featured are: 

  • Johnny Russo, Associate Vice President, e-Commerce and Digital Marketing, Mark’s (Mark’s Work Wearhouse), a Canadian Tire Company
  • Gene Lunger, EVP Retail Operations, Ashley HomeStore
  • Hui Wu-Curtis, senior Director, Customer Care Strategy, Choice Hotels

If you would like a copy of this interview sent to you directly, contact us

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