Exclusive Q&A: Meet Our Speakers

Customer Contact Week gathers leaders that span the customer journey, from marketing to operations to customer care. We talked with three leaders speaking at CCW NOLA this January 22-25 to discuss some of the keys to delivering great customer experience, challenges on the journey, and their personal meaning of world-class service with speed and efficiency. The speakers featured are: 

  • Johnny Russo, Associate Vice President, e-Commerce and Digital Marketing, Mark’s (Mark’s Work Wearhouse), a Canadian Tire Company
  • Gene Lunger, EVP Retail Operations, Ashley HomeStore
  • Hui Wu-Curtis, senior Director, Customer Care Strategy, Choice Hotels

If you would like a copy of this interview sent to you directly, contact us

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