Ezra Easley

Regional Director
Health Net Federal Services
Ezra Easley is the Director of Call Center Operations for Health Net Federal Services, based out of Health Net's Johnstown, Pennsylvania office. He has been in that role for almost 2 years, supporting the TRICARE managed care support contract for the country's North Region. Prior to this role Ezra served as the Director, Patient Appointing Services for 4 years, managing Health Net's Appointing contract for the Puget Sound region, located in Tacoma, Washington. He has been with Health Net since 2004. Ezra has over fourteen years of call center leadership experience, including a background in health care, telecommunications, and sales. He currently resides in Greensburg, Pennsylvania with his wife and three children.


2:40 PM ADAPT TO CUSTOMER PREFERENCES and Create Speed of Delivery

Health Net Federal Services’ mission is
to help our nation’s active duty military,
their families, and our Veterans receive
world-class contact centers services in
helping them with their healthcare needs.
Discover how they are evolving customer
care to tailor service to all generations
including Millennials and Seniors through
sms text, web solutions and moving
transactions to self service.