Fidel Ligsay

Vice President, Contact Centers
Health Net Federal Services (subsidiary of Centene Organization)
Fidel Ligsay is the Vice President of Call Center Operations for Health Net Federal Services, based in Health Net's Rancho Cordova, California office. He has been in that role for the past 6 years, supporting the TRICARE managed health care support contract for the country's North Region. This region supports close to 3 million beneficiaries, their families, and the providers of care in that region. Prior to that, Fidel held a similar role with Health Net's commercial managed care operation in Shelton, Connecticut. He also has extensive call center leadership experience in a number of other industries, including banking and insurance. Fidel earned his MBA from the University of Texas at San Antonio, and currently resides just outside of Sacramento, California with his wife and two sons.


2:40 PM ADAPT TO CUSTOMER PREFERENCES and Create Speed of Delivery

Health Net Federal Services’ mission is
to help our nation’s active duty military,
their families, and our Veterans receive
world-class contact centers services in
helping them with their healthcare needs.
Discover how they are evolving customer
care to tailor service to all generations
including Millennials and Seniors through
sms text, web solutions and moving
transactions to self service.