January 22-25, 2018
New Orleans

genesys

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Discount Code: Receive 20% off conference registration using your custom discount code: 18CCW_GENESYS

Website:
www.genesys.com

About Genesys Telecommunications Labs, Inc.

Genesys is the market leader in multi-channel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touch points, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us atwww.genesys.com or call us at +1.888.436.3797

Sneak Peek: 2017 CCW Conference & Expo Agenda

Are you excited? CCW is back and thrilled to share a sneak peek of what you can expect this June. Some of the top highlights include:

  • Gamechanger Keynote: Peter Guber, Chairman & CEO, Mandalay Entertainment Group
  • Keynotes from the Disney Institute, MGM Resorts, Safelite Group and more!
  • New "Chief Fun Officer"
  • CCW Bookstore
  • A newly designed awards gala 2.0

Complete the form below and download the sneak peek for 2017 or request a copy via email

16th Annual Call Center Week Post Show Executive Report

The 2015 Post Event Executive Report from our flagship event, Call Center Week this past June, details exclusive interviews with experts who have intimate knowledge of our five themes: 1.) Creating a Winning Culture 2.) Customer-Centricity & Experience 3.) Training, Empowering & Engaging Agents 4.) Technology and 5.) Personalization. 

Whitepapers

Executive Report on Performance: Metrics, Agents & Operations

To truly understand the strategies, initiatives, and technologies businesses will implement in their effort to improve contact center performance, we need an explicit understanding of their priorities.  We need to know how much better today’s contact centers want to become in achieving a myriad of business-centric and customer-centric outcomes.

Next-Generation Customer Engagement: It’s About Connections

In this age of customer centricity, we constantly hear talk about the need for a personalized, integrated, consistent, omni-channel and journey-driven customer experience. 

Executive Report on Contact Center Technology

Front-line employees may be the face of the business, but it is technology that enables them to present that face to customers.  It is technology that helps them successfully engage.