Jesse Hoobler

Vice President
Pitney Bowes

2:45 PM MOBILE MANIA: Re-Imagine Customer Service in a Digital, Customer Centric World

How do you prosper in a world where consumers hate being “sold to,” shop on their
mobile devices and want instant gratification? Now more than ever, CX is shaped and
delivered through digital interactions.
·· Learn how today’s consumer, the Cloud and the Internet of Things are driving change
·· Adapt to the digital world and gain competitive advantage