Jim Thomsen

VP Customer Care
Sign-Zone

Jim Thomsen is Vice President of Customer Care for Sign-Zone. Jim is responsible for ensuring the delivery of Legendary Experiences through every customer interaction. His Customer Care team was recently nominated for the most improved contact center.

Jim joined Sign-Zone in 2014 and brought with him over 20 years of Contact Center Leadership that have focused on building World Class Contact centers that enhance customer experience, developing highly effective and engaged teams and driving incremental revenue through the optimization of customer order channels. Jim has worked at companies ranging in size from $30M to over $1 billion in revenue.



4:05 PM

Discover how SignZone created a
repeatable, sustainable process to
measure the customer’s experience
and the department’s effectiveness,
and efficiency, while adopting an
incentive program for the customer
representatives.