Joe Falcone

Lead, Medical Digital Solutions
Bristol-Myers Squibb
Joe has been at Bristol-Myers Squibb for over 7 years and is responsible for driving strategic innovation focused on improving external customer experience, reducing customer effort and optimizing internal operations for the Worldwide Medical organization. Joe’s depth and breadth of expertise includes strategy, creative, technology, operations and finance. He’s played an integral role developing enterprise-wide digital standards, process/system overhauls and leading ground-breaking digital projects that have transformed the way both Commercial and Medical teams operate. Prior to BMS, he spent 9 years at an award-winning digital agency as a senior leader focused on digital strategy serving clients such as Novo Nordisk, Nike, Universal Studios, the NBA, and various financial firms.

8:15 AM CHATBOTS: Keep your Focus on the Business Value and Impact

We live in a world where customers want to talk to brands all the time and expect
instant gratification. Discover how to launch a chatbot strategy that solves real business
challenges and provides instant customer gratification. In this interactive workshop,
discover how chatbots can help with efficiency, revenue and engagement.
·· Solve real business problems – don’t simply create a chatbot strategy
·· Gain C suite support by through customer satisfaction scores
·· Leverage AI to take humans to the next level and create new jobs.