Kathleen Attinello

SVP Global Customer Service
Dun & Bradstreet
Kathleen Attinello is the Senior Vice President of Global Customer. She has held progressive leadership roles within Dun & Bradstreet, Receivables Management Services and iQor. Kathleen is a visionary leader with proven ability to drive innovative transformation and enhanced customer experience. Her background in management consulting and expertise in process optimization have resulted in sustained transformation. Significant financial impact and performance improvement demonstrated through leveraging analytics to design shared service models and drive optimization throughout her career. Her passion for motivating and developing talent has inspired creative and engaged organizations. She holds a Lean Six Sigma Black Belt and an MBA from Lehigh University. Kathy enjoys traveling with family, outdoor activities and volunteering with educational communities to enrich others.

1:55 PM Evolution/Revolution of your CX TRANSFORMATION

Discover how Dun & Bradstreet’s CX
transformation is focusing on questioning
everything – people, technology and
process. As you transform into an
operational CX strategy, make sure you
are threading through the analytics in the
form of leading indicators to guide your
strategy and inform key stakeholders.