Service Delivery Optimization: Tackling Your Biggest Challenges with Best Practices

Roger Lee, Principal Evangelist at OpenText and Matthew Storm, Director, Product Marketing at OpenText held a widely successful workshop at CCW in Vegas last June. In this presentation, they outline the:

  • Top 5 Contact Center/CX Performance Initiatives
  • Top 5 Areas to Improve on their return to the office
  • Top 20 Investment Area
  • and more!