Service Delivery Optimization: Tackling Your Biggest Challenges with Best Practices
Roger Lee, Principal Evangelist at OpenText and Matthew Storm, Director, Product Marketing at OpenText held a widely successful workshop at CCW in Vegas last June. In this presentation, they outline the:
- Top 5 Contact Center/CX Performance Initiatives
- Top 5 Areas to Improve on their return to the office
- Top 20 Investment Area
- and more!