January 22-25, 2019
New Orleans

Learn more about Customer Contact Week!


Get the right tools and insight to deliver world-class service with speed & efficiency.

Join the discussion on IoT, Augmented Reality, Artificial Intelligence, Bots and Robotics and learn how to use these technologies to your advantage.

Some of the topics that will be discussed are:

  • Transform your Speed and Customer Knowledge 
  • Create an Efficient Culture that Drives CX in the Digital World
  • Drive Efficiency through any Channel by Moving Interactions to Self Service
  • Using AI to Put Quality back into Customer Service

More topics can be found in the agenda! 

 Site Tours

On January 25th, enjoy a full day Site Tour Experience to:

New NOLA 311


Some of the experts from our speaker faculty include:

  • Terry Jones, Founder, Travelocity.com; Founding Chairman, Kayak.com
  • Robert Herjavec, CEO & Co-Founder of Herjavec Group; Dynamic Investor & Leading Shark on ABC's "Shark Tank"
  • Jim Plazter, Motivational and Blind Pilot, Leader Dogs for the Blind
  • Radha Penekelapati, Global Head of Vendor Operations, YouTube
  • Kathleen Attinello, SVP Global Customer Service, Dun & Bradstreet
  • Michelle Chiu, Senior Director of CX, BlueApron
  • Jon Perera, Vice President of Product Management, Adobe
  • Calvin St. Juste, Executive Director, Comcast
  • Brian Calderwood, Director - IT Customer Contact Solutions, Walgreens

For the full list of speakers, download our agenda below!

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