January 22-25, 2018
New Orleans

Media Partners

Media Partners

Austin Contact Center Alliance
Website: http://accalliance.memberlodge.org

The Austin Contact Center Alliance (ACCA) is a dynamic, professional organization that serves as Central Texas’ resource for industry information, networking and educational opportunities. Our mission is to foster solutions that meet the needs of the Central Texas contact center industry through networking, professional development, and... Read More

Association of Support Professionals
Website: www.linkedin.com/ groups/2748808/profile

The Association of Support Professionals is an international membership organization for customer support managers and professionals. In addition to its annual “Ten Best Web Support Sites” awards, the ASP publishes research reports on a wide range of support topics, including support compensation, fee-based support, and services marketing. The... Read More

Call Center Managers Guru
Website: http://www.linkedin.com/groups/3725388

Join up and list some items that you have done that were "out of the box" to be called . I want this group full of ideas.. suggestions.. theories etc.. Lets see what you... Read More

Call Center Pros
Website: http://www.linkedin.com/groups/56661

The Call Center Pros are a LinkedIn Open Networkers - Executives Only group, which is made up from many industries: ACD, BPO, Call Center, Contact Center, CRM, Infrastructure, PBX, Telecom, Voice Recognition and Workforce Management. This is not open to short term call center... Read More

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Website: daryl@cgovcop.org

The Government Customer Service Community of Practice (“Cgov”) was founded by Daryl Covey in 2001 to promote service culture, facilitate networking, and foster exchange of effective practices in government service delivery.  Today Cgov touches thousands worldwide who manage and deliver government services with an outreach which includes... Read More

Chartered Institute of Customer Management (CICM)
Website: http://www.cicmaglobal.com

Chartered Institute of Customer Management is a renowned customer service and call centre professional organization with its head offices its African regional head offices in South Africa. CICM is present in 14 countries and represented all over the world through its global implementation and certification partnership network. CICM aims to inspire... Read More

Consumer Insights
Website: http://www.linkedin.com/groups/82544

The Consumer Insights Interest Group aims to connect professionals working with Consumer Insights. We encourage members to share experiences and best-practices with regards to understanding, uncovering, articulating and validating Consumer Insights and to learn from each... Read More

Contact Center Pipeline
Website: www.linkedin.com/ groups/2294143

Contact Center Pipeline is the industry’s leading instructional journal focused on driving success through effective contact center management. Each issue features in-depth perspectives on the call center market, best practices and trends, technology and people issues that impact the customer experience. Draw upon CCP’s incisive analysis to... Read More

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Contact Centre Association of Zimbabwe (CCAZ)

Contact Centre Association of Zimbabwe (CCAZ) is a Zimbabwe’s national body focused on uniting the contact centre/customer service industry, its people and growing its standards to global excellence by being the first point of contact in Zimbabwe. CCAZ is a renowned credible industry body in partnership with local and international... Read More

ContactCentre Professionals
Website: http://www.linkedin.com/groups/53239

This group invites contact centre, call centre and help desk professionals from all verticals. This group provides a forum for contact centre recruitment and discussion of managerial, technological and other matters facing professionals in the contact centre field. Non-repetitive promotion of services and technologies specific to contact centres... Read More

Website: http://www.crmxchange.com

CRMXchange has developed unique industry insights into the business intelligence and professional programs required for successful operations. Known by our audience as the “event site,” we are experts in Webcast hosting. Visitors to the site can participate in over 100 yearly interactive educational webinars. Register free with CRMXchange to... Read More

Customer Care Management
Website: http://www.linkedin.com/groups/1079387

Come get social and learn more ways to take care of your customers. We've brought together about 20,000 of your peers from all over the world with the motto to help explore, excel and... Read More

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CX Network
Website: http://www.cxnetwork.com

CX Network is the leading online resource for senior customer experience, service, insight, digital and marketing decision makers. Our value-rich content includes market and research reports, the latest industry trends and challenges, CX TALK videos, interviews and podcasts with CX leaders, and much more. CX Network’s focus on the content... Read More

Fast Leader
Website: http://www.fastleader.net

The Fast Leader Show is a weekly podcast created to help you move onward and upward faster in your career and life. Each week, well-respected industry leaders and special guests share their personal stories, share insights, strategies, and lessons learned to help you lead an effective and efficient operation. We deliver to you tips, quotes, and... Read More

Telecom Reseller
Website: http://www.telecomreseller.com

Telecom Reseller is your source for news,information and insight on Unified Communications, Cloud and Collaboration. Wereport extensively on enterprise grade cloud, mobility, Skype/Lync, WebRTC, onprem and cloud based solutions. Our eBulletins, podcasts, broadcasts, onlineand print editions reach over 40,000 qualified readers. For a free... Read More

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The NorthEast Contact Center Forum
Website: www.linkedin.com/ groups/77407/profile

The NorthEast Contact Center Forum addresses the needs of contact center professionals. It is supported by contact center specialists who want an unbiased “user group” for ideas exchange. Quarterly meetings focus on topics related to the day-to-day concerns of the... Read More

Where Social Media Meets Customer Service
Website: http://www.linkedin.com/groups/2105053

To provide a space where ideas, observations, insights andopinion can be openly shared about how social media is changing and challenginghow online customer service and help and support is or will be... Read More