January 15 - 18, 2019
J.W. Marriott, Nashville, TN

Media Partners

AI - Artificial Intelligence
Website: https://www.linkedin.com/groups/8583275

‘AI - Artificial Intelligence’ brings together business professionals, scientists, physicians, engineers and a wide range of other people from academia and industry to discuss anything related to developments and innovations in Artificial Intelligence. Professionals from fields including IT, Manufacturing, Finance, Healthcare, Life Sciences, Defense, Aerospace, Agriculture, the Chemical Industry. Law,... Read More

Austin Contact Center Alliance
Website: http://accalliance.memberlodge.org

The Austin Contact Center Alliance (ACCA) is a dynamic, professional organization that serves as Central Texas’ resource for industry information, networking and educational opportunities. Our mission is to foster solutions that meet the needs of the Central Texas contact center industry through networking, professional development, and community leadership. We are... Read More

Call Center Pros
Website: http://www.linkedin.com/groups/56661

The Call Center Pros are a LinkedIn Open Networkers - Executives Only group, which is made up from many industries: ACD, BPO, Call Center, Contact Center, CRM, Infrastructure, PBX, Telecom, Voice Recognition and Workforce Management. This is not open to short term call center employees. Read More

Chatbots Journal
Website: https://chatbotsjournal.com/

Chatbots Journal is a platform for bot enthusiasts to share and learn all about how chatbots work, what will be the future of early adoption of the technology & why implementation can gain some extra mileage. Chatbots Journal is run by volunteers from various industry leaders, software developers, writers & AI researchers... Read More

Website: https://chatdesk.com/

Chatdesk provides a suite of software and machine learning products that improve the customer experience and help companies lower their costs. They currently offer two solutions: Shift: Provides customers the option to shift support calls instantly to messaging (e.g, Chat, SMS) Trends: Automatically tag customer conversations (e.g. email, social) using machine learning to... Read More

ContactCentre Professionals
Website: http://www.linkedin.com/groups/53239

This group invites contact centre, call centre and help desk professionals from all verticals. This group provides a forum for contact centre recruitment and discussion of managerial, technological and other matters facing professionals in the contact centre field. Non-repetitive promotion of services and technologies specific to contact centres and contact... Read More

Website: http://www.crmxchange.com

Founded in 1995, CRMXchange has long been recognised as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management, sales, contact center, and telemarketing issues. Today, the site offers a wide variety of resources for CRM professionals. CRMXchange has developed unique insights into... Read More

Customer Care Management
Website: http://www.linkedin.com/groups/1079387

Come get social and learn more ways to take care of your customers. We've brought together about 20,000 of your peers from all over the world with the motto to help explore, excel and exceed. Read More

Customer Care Network
Website: https://www.linkedin.com/groups/69045

Customer Care Network - 12,000 members (from supervisors to CxO) With 12,000+ members -operational managers, tacttical managers and strategical managers- the Customer Care Network is one of LinkedIn's most active groups on customer care excellence and customer engagement. Feel free to start discussions, write a "shout out"  in search for the... Read More

Customer Service Operations
Website: https://www.linkedin.com/groups/1965404

A forum specifically designed for service and support professionals in telecom industry. Open discussion and networking for both technical support and customer service best practices. Read More

Enterprise Management 360˚
Website: http://www.enterprisemanagement360.com

Enterprise Management 360˚ (EM360˚) is an award-nominated, multimedia publication providing readers and listeners with a direct focus on five core subject areas. EM360° provide subscribers with greatly informative podcasts, whitepapers, case studies and email campaigns from leading industry analysts, experts and vendors. Read More

Fast Leader
Website: http://www.fastleader.net

The Fast Leader Show is a weekly podcast created to help you move onward and upward faster in your career and life. Each week, well-respected industry leaders and special guests share their personal stories, share insights, strategies, and lessons learned to help you lead an effective and efficient operation. We... Read More

International Customer Service Association (ICSA)
Website: http://icsatoday.org/

The ICSA is the only non-profit professional organization dedicated to providing professional development opportunities to customer service providers. The ICSA is the leader in recognition of both individuals and organizations that provide superior customer experiences and hosts National Customer Service Week the first week of every October.The Mission of the... Read More

Robotics Process Automation
Website: https://www.linkedin.com/groups/10308254

Robotics Process Automation is a group for RPA experts to exchange views and learn form leading practices. This group will be a common platform for Product vendors, Service providers and end users to share experiences. Read More

Society of Workforce Planning Professionals (SWPP)
Website: http://www.swpp.org

The Society of Workforce Planning Professionals (SWPP) is an organization devoted to facilitating education and networking opportunities among workforce planners in the contact center.  SWPP provides its membership with a variety of benefits, including:  member-only access to the website; e-mail Tip of the Week; quarterly newsletters with timely articles written... Read More

Telecom Reseller
Website: http://www.telecomreseller.com

Telecom Reseller is your source for news,information and insight on Unified Communications, Cloud and Collaboration. Wereport extensively on enterprise grade cloud, mobility, Skype/Lync, WebRTC, onprem and cloud based solutions. Our eBulletins, podcasts, broadcasts, onlineand print editions reach over 40,000 qualified readers. For a free subscriptionvisit http://telecomreseller.com/subscribe-form/ . Connect your storywith... Read More

The Global CX Brainstorm
Website: https://www.linkedin.com/groups/3953860/profile

The Global CX BrainstormFor customer experience heroes who Live CX everyday!It is the new way to network, exchange best practices, collaborate over ideas and innovate CX for industries across the world.We use customer context and real-time collaboration capabilities to focus creative thoughts and energy.For a sneak peek, visit the Telecom... Read More

The IoT Magazine
Website: https://theiotmagazine.com/

The #1 place to learn about IoT. It is a platform for IoT enthusiasts to share and learn all about latest trends and technologies. Experts, authors, developers and thought leaders come together and share their learning, research studies, projects or anything that adds value to our audience. Check out some of their articles:Why IoT... Read More

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