Live Chat Software
January 15 - 18, 2019
JW Marriott, Nashville, TN

Media Partners

Media Partners

Chatbots Journal
Website: https://chatbotsjournal.com/

Chatbots Journal is a platform for bot enthusiasts to share and learn all about how chatbots work, what will be the future of early adoption of the technology & why implementation can gain some extra mileage. Chatbots Journal is run by volunteers from various industry leaders, software developers, writers & AI researchers... Read More

CIO Review
Website: http://www.cioreview.com

CIOReview is a technology magazine that talks about the enterprise solutions that can redefine the business goals of enterprises tomorrow. It is the leading source that shares innovative enterprise solutions developed by established solutions providers, upcoming hot enterprises and is a neutral source for technology decision makers. Published from Fremont,... Read More

Connections Magazine
Website: www.connectionsmagazine.com

Connections Magazine is the premier magazine for the call center and contact center industry and is the prime source for call center news, information, and articles. Their Website, www.connectionsmagazine.com, is a 2,200-page resource, full of useful industry articles and resources.Connections Magazine is distributed free to qualified readers, decision makers, and... Read More

CRMXchange
Website: http://www.crmxchange.com

Founded in 1995, CRMXchange has long been recognised as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management, sales, contact center, and telemarketing issues. Today, the site offers a wide variety of resources for CRM professionals. CRMXchange has developed unique insights into... Read More

Customer Service Institute of America
Website: www.serviceinstitute.com

The Customer Service Institute of America (CSIA) provides organizations with education, certification and recognition in the field of customer experience.  We support organizations and individuals with best practice know-how, education, certification, international recognition, and practical support – all from a globally recognized service standard.CSIA believes that great customer experience is... Read More

Fast Leader
Website: http://www.fastleader.net

The Fast Leader Show is a weekly podcast created to help you move onward and upward faster in your career and life. Each week, well-respected industry leaders and special guests share their personal stories, share insights, strategies, and lessons learned to help you lead an effective and efficient operation. We... Read More

International Customer Service Association (ICSA)
Website: http://icsatoday.org/

The ICSA is the only non-profit professional organization dedicated to providing professional development opportunities to customer service providers. The ICSA is the leader in recognition of both individuals and organizations that provide superior customer experiences and hosts National Customer Service Week the first week of every October.The Mission of the... Read More

Society of Workforce Planning Professionals (SWPP)
Website: http://www.swpp.org

The Society of Workforce Planning Professionals (SWPP) is an organization devoted to facilitating education and networking opportunities among workforce planners in the contact center.  SWPP provides its membership with a variety of benefits, including:  member-only access to the website; e-mail Tip of the Week; quarterly newsletters with timely articles written... Read More

Support Driven
Website: www.supportdriven.com

The community transforming careers in customer support.  Follow Support Driven on twitter! @supportdriven Read More

Telecom Reseller
Website: http://www.telecomreseller.com

Telecom Reseller is your source for news, information and insight on UC, Cloud and Collaboration. We report extensively on enterprise grade cloud, mobility, Skype, WebRTC and on prem based solutions. Our eBulletins, podcasts, broadcasts, online and print editions reach over 40,000 qualified readers. For a free subscription visit http://telecomreseller.com/subscribe-form/. Read More

The IoT Magazine
Website: https://theiotmagazine.com/

The #1 place to learn about IoT. It is a platform for IoT enthusiasts to share and learn all about latest trends and technologies. Experts, authors, developers and thought leaders come together and share their learning, research studies, projects or anything that adds value to our audience. Check out some of their articles:Why IoT... Read More

Influencers

Annette Franz
Website: https://www.cx-journey.com/

Annette Franz is founder and CEO (Chief Experience Officer, of course!) of CX Journey Inc. She's got 25 years of experience in both helping companies understand their employees and customers and identifying what drives retention, satisfaction, engagement, and the overall experience - so that, together, we can design a better... Read More

Charles Ryan Minton
Website: www.CharlesRyanMinton.com

Charles Ryan Minton is a customer and employee experience keynote speaker, author and the president of CRM Hospitality & Consulting, LLC.  An award-winning former hotel general manager for some of the world’s most recognizable brands, Ryan has helped shaped the customer and employee experiences of high-profile companies such as Jaguar,... Read More

Dennis Snow

Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.He began his Disney career in 1979 as a front-line attractions operator. As... Read More

Jeannie Walters
Website: http://360connext.com

Jeannie Walters, the CEO and Founder of 360Connext, has spent 20 years evaluating and improving customer experiences and teaching her trademarked methodology to enlightened leaders in many industries. She is a Certified Customer Experience Professional (CCXP,) a CX Expert Panel member for the Customer Experience Professionals Association, a Professional Member... Read More

Jim Tincher
Website: www.HeartoftheCustomer.com/cx-blog

As Heart of the Customer’s Mapper-in-Chief, Jim sees the world in a special way: through the eyes of customers.With a lifelong passion for customer experience, Jim founded Heart of the Customer to help companies of all sizes increase customer engagement. Before launching the company, Jim led customer engagement initiatives at... Read More

Michael Hinshaw
Website: www.mcorpcx.com

Michael Hinshaw is a dynamic and effective customer experience leader, coaching executives and helping companies transform business practices to drive verifiable, customer-centric growth and measurable increases in ROI.Recognized as a Digital Customer Strategist and Customer Experience Innovator by organizations including ALM Intelligence, Forrester Research and others, he has been published... Read More

Russel Lolacher
Website: www.russellolacher.com

Russel Lolacher is a speaker, consultant and advocate for meaningful customer and employee relationships. From two decades of experience, working from the front lines to leadership roles in call centres, public service and the retail and restaurant industries, Russel champions the importance of communication and trust building, online and in... Read More

Shep Hyken
Website: https://hyken.com/

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations.  He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.  Shep works... Read More

Steve DiGioia
Website: http://stevedigioia.com/blog/

With 20+ years in the hospitality industry and a lifetime of customer service experience, Steve DiGioia uses storytelling to share real-world tips and tactics to improve your customer service, increase employee morale and provide the experience your customers’ desire.As a certified trainer, coach, author & speaker, Steve was recently voted... Read More

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