Chatdesk provides a suite of software and machine learning products that improve the customer experience and help companies lower their costs.
They currently offer two solutions:
Shift: Provides customers the option to shift support calls instantly to messaging (e.g, Chat, SMS)
Trends: Automatically tag customer conversations (e.g. email, social) using machine learning to identify actionable business insights such a product feedback and sentiment.
Chatdesk works with companies across the world, including the likes of Abercrombie & Fitch, Bark, and Minibar Delivery.