Mikko Ollila

Senior Director of Business Management
Expedia


1:55 PM “HUMAN ENGINEERING”: What’s the Cadence on Improving Technology and Process?

Expedia is delivering an effortless
experience by improving the customer
journey seamlessly, and consistently; they
have the ability to feed back internally the
customer journey and happiness rating
in near real time. Find out how Expedia is
also instilling a culture of quick test and
learns in an agile environment.