January 15 - 18, 2019
JW Marriott, Nashville, TN

New This Year


CCW Winter is moving to New Orleans and we’ve filled the agenda with exciting new experiences ranging from new attendee orientation to different learning formats. Download the agenda today for further details and don’t forget that you can purchase your conference pass online.

New Attendee Orientation

First time to CCW? Don’t worry. We’ve got you!

The CCW team will be bringing together all new attendees at 10AM on Wednesday, January 18th to go through ways to best maximize your time at the event. Bring lots of questions and business cards to meet new people.

CCW Executive Club

An invite-only gathering exclusively for VP level or higher attendees. Break away from the tactical tutorials and get strategic with fellow leaders in the room in an intimate setting. We’ll be using interactive formats to inspire critical thinking.

Download the Agenda

Site Tour Experience – NOLA 311, City of New Orleans

Friday, January 20th from 8:00 AM – 12:00 PM *Limited to 25 Attendees*

Find out how 311 is getting a technology makeover with new tools including: mobile app, improved website, knowledge base of common problems and request submissions through social media. We will also get to see their inclusive and welcoming culture in action.

CCW Future Leaders Lab

A dedicated program built for high potential manager, supervisor, or aspiring agent. Join the future leaders lab and prep for the requirements of your next position as a CC/CX leader.

Download the Agenda

Mardi Gras Cocktail Party

Work hard, play harder! Join us on Wednesday evening on January 18th for our Mardi Gras themed cocktail party. Get ready for masks, mardi gras beads, great music, and of course, a few drinks to end the day.

Meet Ups by Contact Center Size

A place for you to connect with peers from similar contact center sizes. We’ve broken it down to four sizes.

  • Under 50 Seats: Maximize your budget
  • 55-99 Seats: Compare and contrast solution providers
  • 100-149 Seats: Retain and develop your talent pool
  • 150 Seats: Get a seat at the C-suite table

Lunch n Learns by Experience Level

Grab a bite to eat with folks who are at your level. Here’s your selection of groups:

  • 0-5 Years: Getting your feet wet
  • 5-10 Years: Establishing a career path
  • 10-15 Years: Leading a team
  • 15-20 Years: Taking on more extensive roles
  • 20 Years: Unscripted! You decide what you want to chat about

Looking for something to do in New Orleans?

Here are some personal NOLA favorites from the CCW team. Enjoy!

Café du Monde
800 Decatur St.
P: 504-525-4544

What to try: Beignets and they have the best coffee ever!

Atchafalaya Restaurant
901 Louisiana Ave
P: 504-891-9626

What to try: Shrimp and grits, duck hash, popcorn crawfish, alligator sausage

Hotel Monteleon
214 Royal St.
P: 504-523-3341

Make sure to visit the Carousel Bar & Lounge – a long time favorite NoLA hot spot.

Steamboat Natchez
600 Decatur St.
P: 504-569-1401

Savor the beauty and romance of New Orleans skyline on the authentic steamboat NATCHEZ. Plus jazz music!

Jackson Square
700 Decatur St.
P: 504-658-3200

A declared national historic landmark in the French Quarter overlooking St. Louis Cathedral.

Doris Metropolitan
620 Charles St.
P: 504-267-3500

What to try: cocktails, wine and their steaks!

Frenchman Street in the French Quarter

Enjoy live music, “authentic” jazz music and local art with a visit to Frenchman St.

Mother’s Restaurant
401 Poydras St.
P: 504-523-9656

What to try: “Famous Ferdi Special” Po’ boys, Jambalaya, Ham

701 St. Charles Ave
P: 504-521-4114

What to try: Chocolate baklava, dirty rice, Muscovy duck leg