Our History

For the past 18 years CCW has been connecting customer care, CX, and contact center leaders across the globe.  From the introduction of the first call center in 1960 to our first annual Call Center Week conference in 1999, the industry has been rapidly changing and we have been changing alongside it. With a next generation mentality, we are dedicated to bringing game-changing ideas and topics to those who are dedicated to providing the best customer experience possible. Our growth is all thanks to the support of our CX and solution provider communities.  

Today, CCW is the world’s largest customer contact event series that runs 3 times a year – in New Orleans, Las Vegas and Austin – CCW now serves more than 3,000 attendees annually! 

CCW History Infographic

Read our brand story          WATCH OUR HISTORY VIDEO