Priya Darouian

Director, Worldwide Medical Capabilities, Customer Experience
Bristol-Myers Squibb


8:15 AM CHATBOTS: Keep your Focus on the Business Value and Impact

We live in a world where customers want to talk to brands all the time and expect
instant gratification. Discover how to launch a chatbot strategy that solves real business
challenges and provides instant customer gratification. In this interactive workshop,
discover how chatbots can help with efficiency, revenue and engagement.
·· Solve real business problems – don’t simply create a chatbot strategy
·· Gain C suite support by through customer satisfaction scores
·· Leverage AI to take humans to the next level and create new jobs.