Discount Code: Receive 20% off conference registration using your custom discount code: 18CCW_SALESFORCE
About Salesforce.com, Inc.
Salesforce.com is the enterprise cloud computing company that is leading the shift to the Social Enterprise™. Social enterprises leverage social, mobile and open cloud technologies to put customers at the heart of their business. Our trusted cloud platform and apps—including salesforce.com’s customer service solution, the Service Cloud—help employees collaborate easily and connect with customers like never before. Today many great companies including Comcast, SunTrust Bank, and Yamaha are harnessing the power of social media and discovering more meaningful ways to listen and engage with customers. These companies transformed the customer service experience and their business with the Service Cloud. You can too.
Are you excited? CCW is back and thrilled to share a sneak peek of what you can expect this June. Some of the top highlights include:
- Gamechanger Keynote: Peter Guber, Chairman & CEO, Mandalay Entertainment Group
- Keynotes from the Disney Institute, MGM Resorts, Safelite Group and more!
- New "Chief Fun Officer"
- CCW Bookstore
- A newly designed awards gala 2.0
Complete the form below and download the sneak peek for 2017 or request a copy via email
16th Annual Call Center Week Post Show Executive Report
Executive Report on Performance: Metrics, Agents & Operations
To truly understand the strategies, initiatives, and technologies businesses will implement in their effort to improve contact center performance, we need an explicit understanding of their priorities. We need to know how much better today’s contact centers want to become in achieving a myriad of business-centric and customer-centric outcomes.
Next-Generation Customer Engagement: It’s About Connections
In this age of customer centricity, we constantly hear talk about the need for a personalized, integrated, consistent, omni-channel and journey-driven customer experience.
Executive Report on Contact Center Technology
Front-line employees may be the face of the business, but it is technology that enables them to present that face to customers. It is technology that helps them successfully engage.