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January 22-25, 2018
New Orleans

Meet the Speakers

Speakers


Terry Jones
Terry Jones

Founder, Travelocity.com | Founding Chairman, Kayak.com | Chairman, WayBlazer.com
Ryan Leslie
Ryan Leslie
Grammy Nominated Singer, Songwriter, Rapper and Entrepreneur
Founder and CEO of SuperPhone
Jim Platzer
Jim Platzer
Motivational Speaker and Blind Pilot
Leader Dogs for the Blind
Kelly Callahan Cruise
Kelly Callahan Cruise
President and CEO
United Way Association of South Carolina
Radha Penekelapati
Radha Penekelapati
Global Head of Vendor Operations
YouTube
Michelle Chiu
Michelle Chiu
Senior Director, Customer Experience
Blue Apron
Fidel Ligsay
Fidel Ligsay
Vice President, Contact Centers
Health Net Federal Services (subsidiary of Centene Organization)
Kathleen Attinello
Kathleen Attinello
SVP Global Customer Service
Dun & Bradstreet
Mickey Kinder
Mickey Kinder
Vice President of Operations
Financial Center Federal Credit Union
Mikko Ollila
Mikko Ollila
Senior Director of Business Management
Expedia
James Eberhard
James Eberhard
Chairman
Fluid Market, Inc.
Daniel Spar
Daniel Spar
Associate Director, Customer Care
WeddingWire
Jim Iyoob
Jim Iyoob
Chief Customer Officer
Etech Global Services
Danielle Peting
Danielle Peting
Social Media Manager, North America and Global Co-Lead, Social Media Center of Excellence
Motorola Solutions, Inc.
Priya Darouian
Priya Darouian
Director, Worldwide Medical Capabilities, Customer Experience
Bristol-Myers Squibb
Blythe Kazmierczak
Blythe Kazmierczak
Executive Vice President
Axios HR
Raul Aguirre
Raul Aguirre
Director of Service
Coachella Valley Water District
Alice Pope
Alice Pope
Head of Contact Center and Customer Experience Operations
First Tennesse Bank
Scott Darrohn
Scott Darrohn
Big Tuna/COO
Fishbat
Tony Keesee
Tony Keesee
Director of Customer Care
VPay
Ed Ariel
Ed Ariel
VP Service Operations
ezCater
Matthew Riccardo
Matthew Riccardo
Interim Manager
NOLA 311
Ezra Easley
Ezra Easley
Regional Director
Health Net Federal Services
Ryan Lindsay
Ryan Lindsay
Sales Operations Manager - Business Analytics
MegaPath
Chris Arnold
Chris Arnold
Operations Director - Medical Call Lead
Cigna
Johnny Russo
Johnny Russo
Associate Vice President, eCommerce and Digital Strategy
Mark's Work Wearhouse (a Canadian Tire company)
Joe Falcone
Joe Falcone
Lead, Medical Digital Solutions
Bristol-Myers Squibb
Gene Lunger
Gene Lunger
Executive Vice President, Retail Operations
Ashley HomeStore
Chris Blackmon
Chris Blackmon
Service Center Day Manager
Hackbarth Delivery Service
Jeeyoo Song
Jeeyoo Song
Customer Strategy Manager
Blue Apron
Belinda Field
Belinda Field
Associate Vice President
ISN
Diane Magers
Diane Magers
Chairman of the Board
Customer Experience Professionals Association (CXPA)
Calvin St. Juste
Calvin St. Juste
Executive Director
Comcast
Brittany Galli
Brittany Galli
Client Success Officer
Mobotour
Mario Matulich
Mario Matulich
Executive Director
Customer Management Practice
Judy Bloch
Judy Bloch
Vice President, Customer Experience
Citi
Sean Sweet
Sean Sweet
Service Center Director
Hackbarth Delivery Service
Eyal Grayesvksy
Eyal Grayesvksy
CEO and Co-Founder
Mya
Troy Mills
Troy Mills
Chief Academic Officer
CCW University
Chas Bowman
Chas Bowman
Senior Technical Consultant
Genesys
Sara White
Sara White
Chief Information Officer
NOLA 311
Kimberly Hammond
Kimberly Hammond
Global Customer Experience Strategy Leader
Dun & Bradstreet
Jim Oliver
Jim Oliver
General Manager
Ritz-Carlton New Orleans
Dawn Bradney
Dawn Bradney
Vice President of Customer Support and Audit
Macro Helix (a division within McKesson)
Hui Wu-Curtis
Hui Wu-Curtis
Senior Director, Customer Care Strategy
Choice Hotels
Christopher Hieb
Christopher Hieb
Managing Director
Signal Hill
David Parmenter
David Parmenter
Director, Data & Engineering, Adobe Document Cloud
Adobe
Brian Calderwood
Brian Calderwood
Director - IT Customer Contact Solutions
Walgreens
Jesse Hoobler
Jesse Hoobler
Vice President
Pitney Bowes
Jon Perera
Jon Perera
Vice President
Adobe
Kevin Chasney
Kevin Chasney
Assistant Vice President
Alpine Bank of Colorado
Jim Thomsen
Jim Thomsen
VP Customer Care
Sign-Zone
Roger Lee
Roger Lee
Principal Evangelist, Customer Experience Management Growth Initiatives
OpenText

Advisory Board


Bob Azman
Bob Azman
VP Traveler Services, Americas and Global
Carlson Wagonlit Travel
Colleen Beers
Colleen Beers
Senior Vice President of Operations
Alorica
Jeanne Bliss
Jeanne Bliss
President
Customer Bliss
Kevin Bottoms
Kevin Bottoms
Global Vice President, Business Development
Telus International
Cheryl China
Cheryl China
Head of Contact Center Escalation Teams
Citizens Bank
Al Cook
Al Cook
Product Director and Head of Contact Center Business
Twilio
Jennifer Hanson
Jennifer Hanson
Senior Director, Guest Services & GiftCard Operations
Target.com
Ted Hunting
Ted Hunting
Vice President, Marketing
Genesys
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC Health Plan and UPMC WorkPartners
Heather Magaha
Heather Magaha
SVP National Client Service Manager
Wells Fargo Bank, NA
Troy Mills
Troy Mills
Chief Academic Officer
CCW University
Docia Myer
Docia Myer
Founder & CEO
Jas & Jo, LLC
Sara Patterson
Sara Patterson
SVP, Service Cloud Product Marketing
Salesforce
Becky Ploeger
Becky Ploeger
VP of Customer Care
PetSmart
John Pompei
John Pompei
Head of Player Experience Operations
Electronic Arts
Steve Prodger
Steve Prodger
Senior Vice President, Customer Experience & Innovation
SmartAction
Janet Solomon
Janet Solomon
SVP, Head of Client Contact Center and Contact Center Operations
SunTrust