January 22-25, 2019
New Orleans

Meet the Speakers

Speakers


Robert Herjavec
Robert Herjavec
CEO & Founder of Herjavec Group Dynamic Investor
Leading Shark on ABC’s “Shark Tank”
Terry Jones
Terry Jones

Founder, Travelocity.com | Founding Chairman, Kayak.com | Chairman, WayBlazer.com
Ryan Leslie
Ryan Leslie
Grammy Nominated Singer, Songwriter, Rapper and Entrepreneur
Founder and CEO of SuperPhone
Jim Platzer
Jim Platzer
Motivational Speaker and Blind Pilot
Leader Dogs for the Blind
Kelly Callahan Cruise
Kelly Callahan Cruise
President and CEO
United Way Association of South Carolina
Kathleen Attinello
Kathleen Attinello
SVP Global Customer Service
Dun & Bradstreet
Mickey Kinder
Mickey Kinder
Vice President of Operations
Financial Center Federal Credit Union
Mikko Ollila
Mikko Ollila
Former Senior Director of Business Management
Expedia
James Eberhard
James Eberhard
Chairman
Fluid Market, Inc.
Daniel Spar
Daniel Spar
Associate Director, Customer Care
WeddingWire
Jim Iyoob
Jim Iyoob
Chief Customer Officer
Etech Global Services
Blythe Kazmierczak
Blythe Kazmierczak
Executive Vice President
Axios HR
Raul Aguirre
Raul Aguirre
Director of Service
Coachella Valley Water District
Scott Darrohn
Scott Darrohn
Big Tuna/COO
Fishbat
Tony Keesee
Tony Keesee
Director of Customer Care
VPay
Ed Ariel
Ed Ariel
VP Service Operations
ezCater
Matthew Riccardo
Matthew Riccardo
Interim Manager
NOLA 311
Ezra Easley
Ezra Easley
Regional Director
Health Net Federal Services
Ryan Lindsay
Ryan Lindsay
Sales Operations Manager - Business Analytics
MegaPath
Chris Arnold
Chris Arnold
Operations Director - Medical Call Lead
Cigna
Johnny Russo
Johnny Russo
Associate Vice President, eCommerce and Digital Strategy
Mark's
Joe Falcone
Joe Falcone
Lead, Medical Digital Solutions
Bristol-Myers Squibb
Gene Lunger
Gene Lunger
Executive Vice President, Retail Operations
Ashley HomeStore
Belinda Field
Belinda Field
Associate Vice President
ISN
Diane Magers
Diane Magers
Chairman of the Board
Customer Experience Professionals Association (CXPA)
Calvin St. Juste
Calvin St. Juste
Executive Director
Comcast
Brittany Galli
Brittany Galli
Client Success Officer
Mobotour
Mario Matulich
Mario Matulich
Executive Director
Customer Management Practice
Eyal Grayesvksy
Eyal Grayesvksy
CEO and Co-Founder
Mya
Troy Mills
Troy Mills
Chief Academic Officer
CCW University
Chas Bowman
Chas Bowman
Senior Technical Consultant
Genesys
Sara White
Sara White
Chief Information Officer
NOLA 311
Kimberly Hammond
Kimberly Hammond
Global Customer Experience Strategy Leader
Dun & Bradstreet
Jim Oliver
Jim Oliver
General Manager
Ritz-Carlton New Orleans
Dawn Bradney
Dawn Bradney
Vice President of Customer Support and Audit
Macro Helix (a division within McKesson)
Hui Wu-Curtis
Hui Wu-Curtis
GM, Customer Operations & Strategy
Arizona Public Service
Christopher Hieb
Christopher Hieb
Managing Director
Signal Hill
David Parmenter
David Parmenter
Director, Data & Engineering, Adobe Document Cloud
Adobe
Brian Calderwood
Brian Calderwood
Director - IT Customer Contact Solutions
Walgreens
Jesse Hoobler
Jesse Hoobler
Vice President
Pitney Bowes
Jon Perera
Jon Perera
Vice President
Adobe
Kevin Chasney
Kevin Chasney
Assistant Vice President
Alpine Bank of Colorado
Jim Thomsen
Jim Thomsen
VP Customer Care
Sign-Zone
Angela Reed
Angela Reed
Executive Director - Sales Development
TriNet
Chad Pritchard
Chad Pritchard
Education Consultant
NICE Uptivity
Maria  Xavier
Maria Xavier
Education Consultant
NICE Uptivity
Zeya Ottomone
Zeya Ottomone
Head of Global Contact Centers and CRM
ABB
Arturo Oliver
Arturo Oliver
Senior Director, Product Strategy
Appian
Geeta  Wilson
Geeta Wilson
Vice President, Consumer Experience - Enterprise Transformation
Humana
Rachel Reynolds
Rachel Reynolds
Client Director
Cogito Corp
Matthew Storm
Matthew Storm
Director of Product Marketing, Customer Experience Management
OpenText
Lance Hood
Lance Hood
VP of Marketing
TRUSTID
Ross Murdock
Ross Murdock
Sales Director
Virtual Hold Technology