January 15 - 18, 2019
JW Marriott, Nashville, TN

Alexis Pena

Director of Customer Experience

10:50 AM Growth Panel: How to Scale Customer Experience Operations

+ How a CoE can help define what is global and what is local
+ When expanding, how do you scale people, process and technology in unison
+ How can you scale without increasing headcount

Check out the incredible speaker line-up to see who will be joining Alexis.

Download The Latest Agenda