January 15 - 18, 2019
JW Marriott, Nashville, TN

Anthony Weinberg

VP of Call Center Operations
Dream Center Education Holdings

2:05 PM From the Ground Up: Key Competencies from a Career Standing Up Contact Center Operations

+ Address best practices for setting up new contact center operations
+ How to achieve both quantity and quality metrics in contact center operations
+ Create scalable models to support future growth

Check out the incredible speaker line-up to see who will be joining Anthony.

Download The Latest Agenda