Live Chat Software
January 15 - 18, 2019
JW Marriott, Nashville, TN

Brian Carlson


Senior Director, Patient Experience
Vanderbilt University Medical Center


4:05 PM Elevating Employee Engagement: Happy Workers Mean Happy Customers

+ The role of internal and external credos
+ How to constantly educate and reinforce your brand promise
+ Build an accountability matrix around employee engagement


Check out the incredible speaker line-up to see who will be joining Brian.

Download The Latest Agenda