Live Chat Software
January 15 - 18, 2019
JW Marriott, Nashville, TN

Carla Moore


VP of Sales Strategy
HBO


8:50 AM Engagement Keynote How To Build Passion, Purpose, And Power In Yourself, Your People, And Your Brand

Driven from her personal transformation, Carla is the proactive leader that leverages her contact center experience to create brand ambassadors across the
business, develops curriculum for continued education, and creating a singular brand language for the customer. Taking an introspective look at human nature
and how personal development leads to professional success, Carla’s journey addresses the intersection of EX, CX, and personal growth. During this keynote
presentation you will gain insight on: prioritizing personal development and reflection to reach potential, nurturing ideas and the people who create them to drive
innovation, creating the work environments you want emulated through customer interactions, and building and training a universal brand message for all
customer facing agents


Check out the incredible speaker line-up to see who will be joining Carla.

Download The Latest Agenda