Senior Director of Patient Access Vanderbilt University Medical Center
Chanell Branch is a well-rounded, service-oriented
professional specializing in change management and workflow optimization to
achieve barrier-free access. In her
current roles she serves as the Senior Director of Patient Access for
Vanderbilt University Medical Center in which she has oversight of a
centralized call center, referral management, ambulatory data analytics, and
access technology. Her servant leadership
has afforded her the opportunity to partner with and engage executive
leadership in making patient access a priority.
Chanell graduated from Baylor University with a degree in
forensic science and later earned a master’s degree in business administration. Her analytical mindset and forensic
background allows her to dissect processes to uncover innovative ideas that
forge operational efficiency. Over the
last 8 years, Chanell’s research and operations experience in various
healthcare organizations within the Texas Medical Center has given her a unique
perspective on the challenges of getting the right patient to the right
provider, at the right time. She has
spent the past two years in leadership positions that have enabled her to have
a direct impact on enhancing the patient experience. Prior to joining Vanderbilt, Chanell helped
drive Epic EMR implementation for the Physician Organization at Houston
Methodist and went on to establish the change management process to ensure the
integrity of scheduling in Epic.
Check out the incredible speaker line-up to see who will be joining Chanell.