Live Chat Software
January 15 - 18, 2019
JW Marriott, Nashville, TN

Chris Hoffman


Head of Customer Care
Helix


10:50 AM Optimize Response Time in the Customer’s Channel of Choice with AI

  • Address steps to creation of automation in customers most frequent channels
  • Manage workflow and employee engagement with changes in technology

3:30 PM Optimize Response Time in the Customer’s Channel of Choice with AI

  • Address steps to creation of automation in customers most frequent channels
  • Manage workflow and employee engagement with changes in technology

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10:50 AM Metrics at the Intersection of Technology & People: How to Drive Measurable Success

  • Measure meaningful metrics as customer experience evolves at the speed of technology
  • Sustain organizational culture with growth
  • Establish a scalable structure to maintain customer success


Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda