January 15 - 18, 2019
JW Marriott, Nashville, TN

Chris Hoffman


Head of Customer Care
Helix


10:50 AM Optimize Response Time in the Customer’s Channel of Choice with AI

+ Address steps to creation of automation in customers most frequent channels
+ Manage workflow and employee engagement with changes in technology

8:00 AM Optimize Response Time in the Customer’s Channel of Choice with AI

+ Address steps to creation of automation in customers most frequent channels
+ Manage workflow and employee engagement with changes in technology

10:50 AM Metrics at the Intersection of Technology & People: How to Drive Measurable Success

+ Measure meaningful metrics as customer experience evolves at the speed of technology
+ Sustain organizational culture with growth
+ Establish a scalable structure to maintain customer success


Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda