Live Chat Software
January 15 - 18, 2019
JW Marriott, Nashville, TN

Cory Kreeck


Group VP, People Operations
Beachbody


8:20 AM HOLISTIC CX PANEL: Bridge the Siloes of Experience Design and Delivery

Customer experience lives so far and beyond the contact center or customer functions, culminated as the sum of all touchpoints a user or customer has with an organization. These interactions are shaped by the C-level, operations, organizational development, experience design, and of course, customer titles of all types. This panel takes a holistic view of the customer journey, examining unique enterprise functions, how the influence customer experience, and most importantly how they strive to collaborate with those affecting holistic touch points.

12:00 PM CCW ANALYST CHAT Lessons for the Contact Center from a VP of People Operations

  • + Create a customer-centric culture, in and out of the contact center
  • + Develop personalization in agent management
  • + Best practices in agent engagement

10:50 AM Ignite Your CX Career Path into the Boardroom

  • Simple steps to proactively elevate your career
  • Use your CX experience as a catalyst for growth
  • Build alliances, manage your manager and align what you want with what the company needs


Check out the incredible speaker line-up to see who will be joining Cory.

Download The Latest Agenda