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January 15 - 18, 2019
JW Marriott, Nashville, TN

Cory Kreeck

Group VP, People Operations

8:20 AM Holistic Cx Panel Bridge The Siloes Of Experience Design And Delivery

Customer experience lives so far and beyond the contact center or customer functions, culminated as the sum of all touchpoints a user or customer has with an
organization. These interactions are shaped by the C-level, operations, organizational development, experience design, and of course, customer titles of all types.
This panel takes a holistic view of the customer journey, examining unique enterprise functions, how the influence customer experience, and most importantly
how they strive to collaborate with those affecting holistic touch points.

10:50 AM CX Career Pathing: Tools for Growth When CX is Your Foundation

+ Elevate your career by focusing on results
+ Use empathy as a skillset in your development
+ Own your CX experience as a catalyst for growth

Check out the incredible speaker line-up to see who will be joining Cory.

Download The Latest Agenda