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January 15 - 18, 2019
JW Marriott, Nashville, TN

Deb Ori


Customer Care Manager
Subway


10:50 AM Leverage IVR to Optimize Cross- Channel Experience in the Self Service Economy

  • Map the impact of IVR across service functions
  • Create complete customer view with intelligent IVR from help center to desktop

1:30 PM Leverage IVR to Optimize Cross- Channel Experience in the Self Service Economy

  • Map the impact of IVR across service functions
  • Create complete customer view with intelligent IVR from help center to desktop


Check out the incredible speaker line-up to see who will be joining Deb.

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