Diane MagersChairman of the Board
Customer Experience Professionals Association (CXPA)
Diane has over 25 years of building and growing Customer and Employeefocus. At AT&T, she leads strategyand culture change by transforming customer and associate engagement. In 2011,she founded Customer Experience Catalysts as a consultancy and thought leaderfor organizations who were launching or progressing their CX frameworksincluding VMWare, Invisalign and Blue Cross Blue Shield. She also developed andled Customer Engagement at Sysco Foods Corporation.
Diane holds an M.S. in Psychology and an M.B.A. She is a CertifiedCustomer Experience Professional (CCXP) and also holds NPS, VoC and CEMcertifications. Diane is a founding member and current board member on theCustomer Experience Professionals Association and is on their CX ExpertResource panel.