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January 15 - 18, 2019
JW Marriott, Nashville, TN

Donna Drehmann


Director of Customer Experience & Training
Postmates


2:00 PM


11:25 AM Developing the Next Generation: Postmates’ New Take on Leadership Development

+ PODS leadership development training to achieve SMART goals
+ Utilizing and applying Lominger Competencies to equip your leaders for success
+ Tools and solutions for your agents to handle stressful situations and deliver quality experiences

1:30 PM Strategic Benchmarking for Executives in Customer Contact

Safety First: How to Integrate “Trust & Safety” into Your Existing Customer Care Model
+ Why trust and safety are crucial to your customer’s experience and brand trust
+ Understand key competencies in which to recruit and set Trust & Safety agents up for success
+ Tactics of development and implementation of a Trust & Safety function


Check out the incredible speaker line-up to see who will be joining Donna.

Download The Latest Agenda