Live Chat Software
January 15 - 18, 2019
JW Marriott, Nashville, TN

Fredrik Tunvall


Offering Management - IBW Watson Assistant
IBM Watson


3:00 PM INTERACTIVE EXERCISE: Curate a Performance Model to Mitigate Risk and Optimize Talent

The sweet spot for agent performance lies at the crossroads of agent journeys and the challenges and opportunities in your unique customer function. This interactive activity dives into a proven strategic formula to help bolster agent performance in the short term as well as build a roadmap for enhanced performance in the long term.


Check out the incredible speaker line-up to see who will be joining Fredrik.

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